What is 2nd Level IT Support?

CDR-mediationOne module – many features:

• Create & maintain various charges & bundles
• Customize charge bundles for individual clients
• Preset limits for telephony invoices
• Automatic generation of recurring invoices based on ASTPP and A2billing
• Manual invoicing based on CDR-lists
• SEPA-direct debit mandate export at one click

Contact now € 2,490
(onetime)

Invoice NinjaThe starter suite includes:

• Invoice Ninja server optimizing
• Invoice Ninja open source installation
• Configuration of CronJobs
• Installation of the outgoing SMTP server
• Support in configuring mail server
• Support in configuring business details
• Support in installation and configuration

Contact Now € 750
(onetime)

Starter suite After the question of infrastructure has been resolved, we install the Consertis starter suite for you, which includes the following services:

• Vtiger server optimization
• Vtiger open source installation
• Configuration of cron jobs
• Setup of outgoing e-mail server (SMTP)
• Configuration of mail manager
• Configuration of company details
• Setup of new users (up to 10 users)
• Setup of user rights (up to 5 roles/profiles)
• Briefing meetings (up to 2h)

Get an offer € 750
one-time

Charges Call from 5 €-cent per minute into Austria’s mobile phone network!

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• Elaborating a network plan with necessary wiring and network components – or WiFi-solutions were these are superior
• Calculation of the requisite internet connection and best provider
• Planning of the required security architecture, whether on-premise or via Business-VPN (Virtual Private Network) as secured tunnel between different data networks.

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– in close consultation with you in order to minimize disruption of your work flow.

• Installation or network wiring and/or WiFi
• Enabling of test mode
• Briefing and training of responsible staff
• Resolution of all open questions & handover

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• Planning a new building, new installation from scratch or refurbishing your network?
• Conditions on the ground? One or several locations? How important are remote or mobile work?
• Which type of use? How many users? Only staff or also guests?
• What else needs to be considered? Only internet use or integrated telephony solution? Underlying growth assumptions for the infrastructure’s layout? Which data storage capacities are necessary?

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Charges Call from 5 €-cent per minute into Austria’s mobile phone network!

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Charges Make calls into Austria’s mobile phone network starting at 5 €-cent per minute!

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Add-On Services Many additional features for your on-prem telephony system.

Cloud-backup for your telephony system

Secure your configuration in our cloud. Hardware replacements, configuration errors, moving, and much more – we take care of it starting at € 1 per month.

Monitoring

Make sure everything works as it should. Is your hardware working to capacity? Fraudulent phone calls? Our monitoring lets you keep everything under control. Starting at € 1 per month.

Admin telephone support

Instant assistance via phone call! You administrate your own system – but still have a question now and then? Then this bundle is ideal for you. From € 2.50 per month.

Hands-on support for your telephone system

Don’t feel like messing around with random configurations? Then book our all-in-configuration bundle and we will handle everything. From € 2.50 per month.

Multi-tenant support

You would like to operate numerous telephone systems from one central hub? All on one device? Then talk to us about multi-tenant. Price on request.

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Vtiger Hosting Vtiger is an OpenSource customer relation management (CRM) software that is compelling in its balance between the wealth of features and offered complexity. Letting it assist you in handling your daily agenda as well as in customer and sales management. Vtiger is among the market leaders and also our prime choice.

Before you get started with your CRM, we will decide on your hosting preferences.
Either you already have your own infrastructure (desktop or laptop computers, Google Cloud, Amazon Cloud, etc.) or you can use one of our cloud hosting suites.

We offer two hosting options:

Shared hosting or own virtual server based in Austria. No matter what you decide on, you have all the benefits of an unlimited number of users and full access to all standard features.

If you decide on on-prem and you need support with your infrastructure, you can count on us.

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EndPoint Security AdvancedSecure your devices and enjoy local MS 365 all-round support.

• Centralized anti-virus management to protect your devices
• Updates to your Windows operating system
• Monitoring of your devices: CPU, memory, hard disk drive
• Support for your local MS 365
• User support in case of Office 365 errors (up to creating ticket with Microsoft)

Get an Offer starting at € 39
per user/month – excl. VAT

EndPoint Security StandardViruses and unauthorized persons don’t have a chance with EndPoint Security.

• Central anti-virus management to protect your devices
• Updates to your Windows operating system
• Monitoring of your devices: CPU, memory, hard disk drive

Get an Offer starting at € 18
per user/month – excl. VAT

Cloud SupportStay on the safe side with our Cloud Support.

• Administration – add & delete – of domains, shared mailboxes, shared resources, mailing lists, security lists, groups and SharePoint pages
• User administration including adding and deleting users
• Changes in configuration and password resets company-wide

Get an Offer starting at € 18
per user/month – excl. VAT

All-in-One-SuiteYour Microsoft 365 One-Stop-Shop

• Same-day delivery
• Fully managed services
• Web hosting
• One cloud for everything
• MS Teams
• Synchronization of telephone system with your Outlook contacts*
• Calendar synchronization with your Consertis telephone system*
• Cancellable on a monthly basis
• Azure = VDI (Virtual Desktop Infrastructure) – optional

*when combined with your
Consertis telephone system

Support SuiteStay on the safe side with our Support Suite.

• Administration – add & delete – of domains, shared mailboxes, shared resources, mailing lists, security lists, groups and SharePoint pages
• User administration including adding and deleting users
• User administration including adding and deleting users

Get an Offer starting at € 18
per month – excl. VAT

Your IT securityWe take care of your safety!

• Firewall
• Antivirus
• Backup
• Backup for Microsoft 365
• Video monitoring (Unifi Video)
• Immediate help in case of virus attacks
• Patch management
• Endpoint management

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Your Local Network SupportWe have what you need for your business!

• Affordable storage solutions
• WiFi solutions
• Internet access
• Data backup on your local server
• Virtualization
• Hardware sale – up to 70% off
• Backup solutions for internet
• GINA box for medical practices

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Total Transfer SuiteLean back and hand over your data transfer to us.

• Transfer of individual calendars
• Transfer of individual contacts
• Transfer of PST-files
• Transfer of emails and email directories

Get an Offer starting at € 149.-
per user – excl. VAT

Starter SuiteYou are all set to go with our Starter Suite.

• You are all set to go with our Starter Suite
• Set up of first domain
• Set up for the first user and license allotment
• Set up and configuration of Outlook for PC/MAC/mobile device

Get an Offer starting at € 89
per user/excl. VAT

Support

• Phone no.: +43 1 398 00
• E-mail address: support@consertis.at