CONSERTIS IT MANAGEMENT
IT you can rely on. Period.
Because you need absolute confidence
that your IT runs stable, secure and reliably. Every day.
With Consertis, you can be sure that your IT is in safe hands.
We guide, support and run your day-to-day operations or step in selectively for projects, change phases and additional expertise. With clear responsibilities and people you know by name. This also includes working with international companies as they establish and operate their IT in the Austrian and other German-speaking markets.
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Reliable IT operations. From day one.
Reliability shows in everyday work. In availability. In fast response times. And in clear responsibilities.
Consertis supports you wherever your IT needs to perform. In daily operations or to specifically support your internal IT team.
From day-to-day IT support across all levels (1st, 2nd and 3rd level) to software, hardware and infrastructure treated as one connected system. And when things change, we are there for you as well. New locations, site connectivity or complete IT rollouts.
Planned, coordinated and delivered from start to go-live.
On-premise, cloud-based or combined: we make sure your IT runs reliably.
Contact NowCloud solutions based in Austria
Cloud infrastructure needs more than flexibility.
It needs trust.
That’s why we operate cloud solutions based in Austria.
For data that must remain available,
secure and legally compliant, every day.
Designed for stable operations, clear responsibilities
and long-term reliability.
Your data needs more than storage.
It needs a reliable home. That is why our servers:
Why Consertis IT?
Because reliable IT takes more than tickets, response times and tools.
Consertis takes over operational control
where your IT needs to be complemented
or fully outsourced. We ensure stability in your day-to-day operations and provide clarity when your requirements change.
In daily operations.
In projects.
In phases of growth.
We bring in experience, structure, coordination
and the ability to deliver. From planning and licensing
to the ongoing operation of your IT environment.
What you can expect from us:
Straightforward, practical solutions
Because IT is complex enough already.
Dedicated contacts you can rely on
People who know your setup and stay with you over time.
Transparent, scalable costs
You always know what you are paying for, and why.
Clear, understandable offers
we refrain from technical jargon or buzzwords.
Flexible models that fit your organization
Local IT, cloud-based or a combination of both.
Sustainability
Environmental and social responsibility matter to us.
Our partners and certificates
Strong partnerships and proven expertise – for business solutions you can rely on
FAQs
IT management has the role of overseeing and managing a company’s information technology systems, precisely their hardware, software, and local IT networks. IT management then focuses on how to make the information systems in the company work most efficiently.
An equally important role of IT management is to help the company’s employees work better and more efficiently.
At Consertis, we also have a clear cost focus when it comes to IT management. We help you get your IT costs under control and to invest specifically only in the IT expenses that you really need at the given time. We support you in optimizing your IT processes so that you no longer need to deal with your IT on a day-to-day basis and can concentrate on your actual core business.
IT outsourcing means handing over parts or all of your company’s IT management to an external provider.
As IT becomes more complex and the demands on IT specialists become higher, it is much more efficient to “rent” these specialists externally than to hire them on a permanent basis. Outsourcing your IT gives your company the flexibility to easily increase or decrease your need for IT support. You only pay for what you need, when you need it. You have a dedicated team of experts who can respond to increasing demands, changing operations, customer needs or new technologies – all while keeping IT staffing costs lower and predictable.
With IT outsourcing, you benefit from routine software and security updates, robust disaster recovery, and the ability to focus your internal resources on developing your core business.
1st level support is your first point of contact when you need help with technical issues. Thus, it is also called Help Desk.
The 1st level support deals with all problems that have to be solved directly with the user (employee), e.g.:
– Setting up hardware for new users (employees)
– The creation of new users (employees)
– General software installations (client software, user software)
– Support for setting up an e-mail address,
– A software/application (Excel, Outlook, Adobe, etc.) does not start, crashes, causes problems
– The printer does not work
– etc.
1st level support filters incoming requests by support level and forwards to second level support accordingly if needed.
Technical support can be provided in a variety of ways depending on the support level or tier, including phone, email, live chat or video, chatbots, online tutorials and guides, or on-site.
In the case of more complex IT problems that no longer fall within the remit of 1st level support, 2nd level support is called in.
This concerns for example, more complex software installations (server software, etc.) and all issues related to the infrastructure of the company, e.g., server problems, maintenance of IT systems, and many more.
2nd level support can be provided remotely or on-site depending on the situation and complexity.
Managed Services are certain IT services or technologies for a fixed monthly price, which includes the entire operation (2nd level support, not 1st level support), maintenance and management for that IT service or technology.
Example: You want to use e-mail for your business
- If you do NOT have a managed service for your email services, then you have to buy the email software and pay a technician to take care of the installation and operation (updates, 2nd level problem solving, etc,). This is both expensive and unpredictable. You can’t predict what your email server will cost you next month, as updates are always needed, or difficulties can arise.
- On the other hand, Microsoft 365, for example, is a “managed service” for (among other things) email: You pay around 6,- EUR per month for your business email address and don’t have to worry about ANYTHING else regarding updates, 2nd level problem solving, etc., as these are all included in the fixed price.
At Consertis we offer the following managed services at fixed prices:
Microsoft 365, Microsoft 365 Backup, Endpoint Management, Endpoint Security, Webhosting, E-Mail hosting, Vtiger Hosting, Printer as a Service, Telephone Systems, WLAN, Telephony Hardware as a Service.
- Principally, we provide you with fast and uncomplicated IT support. Even if you are not yet a Consertis customer and urgently need support, you can get it from us immediately at our hourly rate, which is billed every 15 minutes.
- For all further projects, after a first analysis we know exactly what needs to be done. We then make an action proposal with a clear cost breakdown and recommendations for cost efficiency.
- In the next step, we implement the agreed upon actions and take over your IT into general maintenance. In the best-case scenario, we work in the background, and you don’t need to have anything to do with IT.
- You can contact us at any time, and we will solve your IT problems and concerns. In the same way, we are always there for you when you want to upgrade your company’s digitalization.Our team of project managers and IT experts are always on hand to help you with all your IT needs.
Just give us a call: +43 1 398 00 or
Send us an e-mail: servus@consertis.at or
Arrange your free and non-binding consultation right here: https://calendly.com/consertis_at/personal-consultation
We look forward to hearing from you.
We can help you out with your IT quickly straightforwardly. You can get support from us immediately.
For larger and more complex IT projects, we can give you an exact time frame right after our first analysis, depending on your business and IT infrastructure.